Delivery Performance Analytics

Advanced data analytics to sustainably ship better software-defined products faster

As software-defined product complexity increases, innovation becomes a key differentiation factor, the need to reduce time-to-market becomes evident, production cost control must be complemented with significant optimisations in production processes. There are several key factors to face this challenge: automation, tooling adaptability, the application of agility principles, improvements with testing on hardware…. and advanced data analytics, applied across the entire production process.

Over the past decade, the software industry has moved from simple system telemetry to advanced platform monitoring, which has had a tremendous impact in improving service continuity at scale while keeping costs under control. A similar journey is necessary in the coming decade when it comes to applying advanced data analytics to production processes. The goal is to sustainably increase delivery performance so software-defined product companies can move at a faster pace while ensuring the highest quality levels, stay in compliance with standards and regulations, maintain their products for longer periods of time, and support their customers for long periods of time.

For those organizations willing to increase their software-defined product delivery process performance it is essential to design, own, and evolve an advanced data analytics strategy that supports:

  • The execution of complex analysis based on turning data into comprehen­sible information first, and widely consumable insights later on.
  • Executives, managers, and engineering teams in making informed decisions based on such insights.
  • Continuous improvement processes across the entire product organization.

The service that Bitergia and Agustín have designed speeds up software-defined product organizations journey from monitoring to advanced data analytics applied to their production system, so their staff can:

  • Identify complex product delivery process constraints, discerning root causes from symptoms.
  • Define remedies to those constraints and track their effects locally, across the entire production system and the portfolio lifecycle.
  • Get valuable insights to improve their own delivery process performance in a sustainable way.

The service: Delivery Performance Analytics

Delivery Performance Analytics service one pager

Delivery Performance Analytics is a pioneering consulting service dedicated to continuously enhancing how organizations sustainably deliver better software-defined products faster, while increasing the workforce’s well-being, by combining a data analytics approach with a proficient multidisciplinary consulting team.

The service offering is structured in three stages, a product deployment, a packaged service, and a customised consultancy service:

  1. Bitergia Analytics (B.A.) Platform: allows us to turn data into information by…
    • Making all the relevant data available and ready to process.
    •  Processing all the relevant data so it can be consumed on a regular basis and under demand.
    • Enabling easy ways to consume the processed data  by the team of consultants as well as by the customer’s staff, mostly through visualizations, tables, and an API, making the information visible and transparent.
  2. B.A. Delivery Consulting focus on:
    • Extracting the relevant information and making it comprehensible, mostly through dashboards
    • Providing a description of the customer’s environment and production system so:
      1. Our consultants and the customer staff can perform complex analysis later on.
      2. Early questions about patterns, trends, highlights and other suspicious or interesting system behaviors can be formulated.
    • Providing to the customers the knowledge and the capabilities for them to take full ownership of the B.A. Platform as well as all the associated processes, so they can continue the analytics journey on their own at any time. This is mostly done…
      • Through a series if trainings related with the fully open source tool and the data.
      • Documenting the processes and practices performed.
      • Working transparently with the customer so the staff can learn with us.
  3. B.A. Delivery Premium Consulting focus on:
    • Providing insights to identify the  root causes behind the highest impact symptoms and constraints.
    • Guiding the customer in acquiring the necessary capabilities to design and execute an improvement kata at scale, leading to higher levels of delivery process performance, while increasing workforce’s  well-being.

With this structure, we guarantee that all the input data is processed, that the basic visualizations are in place, and that both of us, our team and the customer, have a good understanding of the delivery system under evaluation, based on the contrast between prior knowledge and what the data tells us. This way, both of us, in collaboration, can dig and obtain impactful insights so remedies or mitigations can be applied and evaluated.

Zero vendor lock-in

Delivery Performance Analytics is based on open source values:

  • The tool that collects the data from the different data sources, processes it, curates it, and presents the information in a consumable way, Bitergia Analytics Platform, is fully open source.
  • The customer will progressively take full control of the tool, the processed data, how to visualise it, the necessary steps to obtain insights as well as any other aspect of the service.
  • The consultancy team works transparently with our customers so that communication is fluid and we collaborate throughout this service.

We understand that our engagements with our customer base not only seek to increase their data analytics capabilities but also to promote the cultural change towards consistently making informed decisions at every level based on data. In simple terms, the Delivery Performance Analytics service comes with zero vendor lock-in.

Collaboration with Bitergia SL

Both Bitergia and Agustín Benito Bethencourt have worked together on several occasions before within different environments, building the trust and commitment required to push something like this forward.

Delivery Performance Analytics has been designed based on each other’s strengths. Agustín is the service architect and lead consultant, complementing a team of outstanding consultants, software engineers and data analysts from Bitergia, supported by other departments of the company.

“The combination of Bitergia’s advanced data analytics and consultancy capabilities and my experience in delivering software-defined products in complex environments, together with our shared open source and human-centric approach, brings a unique value proposition to companies that need to simultaneously reduce time to market, increase innovation rates and attract/retain talent.”.- Agustín Benito Bethencourt, Toscalix Consulting.

Bitergia has been the leading data analytics company for Open and Inner Source environments for +10 years. They are the main driving force behind GrimoireLab, the data analytics open source tool from the CHAOSS project, hosted at the Linux Foundation, which serves as the base for the Bitergia Analytics Platform. Bitergia is not just a founding member of that community project but also of InnerSource Commons, where its CEO, Daniel Izquierdo, was recently elected as President.

Bitergia has worked with many organizations that host essential open source projects, as well as many of their member companies. Delivery Performance Analytics is another step forward in Bitergia’s strategy to raise the data analytics bar in production environments, behind the firewall.

“At Bitergia, we strongly believe that complex supply chain environments will not be able to tackle the increasing levels of complexity within their products organizations without incorporating advanced data analytics capabilities as part of their everyday decision making processes.

Delivery Performance Analytics is a step forward in Bitergia’s strategy to bring our expertise into production environments, helping our customer to acquire and develop these advanced data analytics capabilities to improve how they create products at scale“.- Daniel Izquierdo, Bitergia’s CEO

Additional information about this service

You can find additional information about Delivery Performance Analytics service following these references