This is the second of a series of two articles describing the idea of correlating software product delivery process performance metrics with community health and collaboration metrics as a way to engage execution managers so their teams participate in Open Source projects and Inner Source programs. The first article is called If you want to go far, together is faster (I). Please read it before this post if you haven’t already. You can also watch the talk I gave at InnerSource Commons Fall 2020 that summarizes these series.
In the previous post I provided some background and described my perception about what causes resistance from managers to involve their development teams in Open Source projects and Inner Source programs. I enumerated five not-so-simple steps to reduce such resistance. This article explain such steps in some detail.
Let me start enumerating again the proposed steps:
1.- In addition to collaboration and community health metrics, I recommend to track product delivery process performance ones in Open Source projects and Inner Source programs.
2.- Correlate both groups of metrics.
3.- Focus on decisions and actions that creates a positive correlation between those two groups of metrics.
4.- Create a reporting strategy to developers and managers based on such positive correlation.
5.- Use such strategy to turn around your story: it is about creating positive business impact at scale through open collaboration.
The solution explained
1.- Collaboration and community health metrics as well as product delivery process performance metrics.
Most Open Source projects and Inner Source programs focus their initial efforts related with metrics in measuring collaboration as well as community healthiness. There is an Open Source project hosted by the Linux Foundation focused on the definition of many types of metrics. Collaboration and community health metrics are among the more mature ones. The project is called CHAOSS. You can find plenty of examples of these metrics applied in a variety of Open Source projects there too.
Inner Source programs are taking the experience developed by Open Source projects in this field and apply them internally so many of them are using such metrics (collaboration and community health) as the base to evaluate how successful they are. In our attempt to expand our study of these collaboration environments to areas directly related with productivity, efficiency etc., additional metrics should be considered.
Before getting into the core ones, I have to say that many projects pay attention to code review related metrics as well as defect management to evaluate productivity or performance. These metrics go in the right direction but they are only partial and, in order to demonstrate a clear relation between collaboration and productivity or performance for instance, they do not work very well in many cases. I will put a few examples why.
Code review is a standard practice among Open Source projects, but at scale is perceived by many as an inefficient activity compared to others, when knowledge transfer and mentorship are not a core goal. Pair or mob programing as well as code review restricted to team scale are practices perceived by many execution managers as more efficient in corporate environments.
When it comes to defect management, companies have been tracking these variables for a long time and it will be very hard for Open Source and Inner Source evangelists to convince execution managers that what you are doing in the open or in the Inner Source program is so much better ans specially cheaper than it is worth participating. For many of these managers, cost control goes first and code sustainability comes later, not the other way around.
Unsurprisingly, I recommend to focus on the delivery process of the software product production as a first step towards reducing the resistance from execution managers to embrace collaboration at scale. I pick the delivery process because it is deterministic, so it is simpler to apply process engineering (so metrics) than to any other stage of the product life cycle that involves development. From all the potential metrics, throughput and stability are the essential ones.
Throughput and Stability
It is not the point of this article to go deep into these metrics. I suggest you to refer to delivery or product managers at your organization that embrace Continuous Delivery principles and practices to get information about these core metrics. You can also read Steve Smith’s book Measuring Continuous Delivery, which defines the metrics in detail, characterize them and provide guidance on how to implement them and use them. You can find more details about this and other interesting books at the Reads section of this site, by the way.
There are several reasons for me to recommend these two metrics. Some of them are:
- Both metrics characterize the performance of a system that processes a flow of elements. The software product delivery can be conceive as such a system where the information flows in the form of code commits, packages, images… .
- Both metrics (sometimes in different forms/expressions) are widely used in other knowledge areas, in some cases for quite some time now, like networking, lean manufacturing, fluid dynamics… There is little magic behind them.
- To me the most relevant characteristic is that, once your delivery system is modeled, both metrics can be applied at system level (globally) and at a specific stage (locally). This is extremely powerful when trying to improve the overall performance of the delivery process through local actions at specific points. You can track the effect of local improvements in the entire process.
- Both metrics have simple units and are simple to measure. The complexity is operational when different tools are used across the delivery process. The usage of these metrics reduce the complexity to a technical problem.
- Throughput and Stability are positively correlated when applying Continuous Delivery principles and practices. In addition, they can be used to track how good you are doing when moving from a discontinuous to a continuous delivery system. Several of the practices promoted by Continuous Delivery are already very popular among Open Source projects. In some cases, some would claim that they were invented there, way before Continuous Delivery was a thing in corporate environments. I love the chicken-egg debates… but not now.
Let’s assume from now on that I have convinced you that Throughput and Stability are the two metrics to focus on, in addition with the already in use collaboration and community health metrics your Open Source or Inner Source project is already using.
If you are not convinced, by the way, even after reading S. Smith book, you might want to check the most common references to Continuous Delivery. Dave Farley, one of the fathers of the Continuous Delivery movement, has a new series of videos you should watch. One of them deals with these two metrics.
2.- Correlate both groups of metrics
Let’s assume for a moment that you have implemented such delivery process metrics in several of the projects in your Inner Source initiative or across your delivery pipelines in your Open Source project. The following step is to introduce an Improvement Kata process to define and evaluate the outcome of specific actions over prestablished high level SMART goals. Such goals should aim for a correlation between both types of metrics (community health / collaboration and delivery process ones).
Let me put one example. It is widely understood in Open Source projects that being welcoming is a sign of good health. It is common to measure how many newcomers the project attract overtime and their initial journey within the community, looking for their consolidation as contributors. A similar thinking is followed in Inner Source projects.
The truth is that not always more capacity translate into higher throughput or an increase of process stability, on the contrary, it is a widely accepted among execution managers that the opposite is more likely in some cases. Unless the work structure, so the teams and the tooling, are oriented to embrace flexible capacity, high rates of capacity variability leads to inefficiencies. This is an example of an expected negative correlation.
In this particular case then, the goal is to extend the actions related with increasing our number of new contributors to our delivery process, ensuring that our system is sensitive to an increase of capacity at the expected rate and we can track it accordingly.
What do we have to do to mitigate the risks of increasing the Integration failure rate due to having an increase of throughput at commit stage? Can we increase our build capacity accordingly? Can our testing infrastructure digest the increase of builds derived from increasing our development capacity, assuming we keep the number of commits per triggered build?
In summary, work on the correlation of both groups of metrics, so link actions that would affect both, community health and collaboration metrics together with delivery metrics.
3.- Focus on decisions and actions that creates a positive correlation between both groups of metrics.
There will be executed actions designed to increase our number of contributors that might lead to a reduction of throughput or stability, others that might have a positive effect in one of them but not the other (spoiler alert, at some both will decrease) and some others that will increase both of them (positive correlation).
If you work in an environment where Continuous Delivery is the norm, those behind the execution will understand which actions have a positive correlation between throughput and stability. Your job will only be associated to link those actions with the ones you are familiar with in the community health and collaboration space. If not, you work will be harder, but still worth it.
For our particular case, you might find for instance, that a simple measure to digest the increasing number of commits (bug fixes) can be to scale up the build capacity if you have remaining budget. You might find though that you have problems doing so when reviewing acceptance criteria because you lack automation, or that your current testing-on-hardware capacity is almost fixed due to limitations in the system that manage your test benches and additional effort to improve the situation is required.
Establishing experiments that consider not just the collaboration side but also the software delivery one as well as translating into production those experiments that demonstrate a positive correlation of the target metrics, increasing all of them, might bring you to surprising results, sometimes far from common knowledge among those focused on collaboration aspects only, but closer to those focused in execution.
4.- Create a reporting strategy to developers and managers based on such positive correlation.
A board member of an organization I was managing, once told me what I follow ever since. It was something like…
“Managers talk to managers through reports. Speak up clearly through them.“
As manager I used to put a lot of thinking in the reporting strategy. I have some blog posts written about this point. Beside things like the language used or the OKRs and KPIs you base your reporting upon, understanding the motivations and background of the target audience of those reports is as important.
I suggest you pay attention to how those you want to convince about participating in Open Source or Inner Source projects report to their managers as well as how others report to them. Are those report time based? KPIs based, are they presented and discussed in 1:1s or in a team meeting? etc. Usually every senior manager dealing with execution have a consolidated way of reporting and being reported. Adapt to it instead of keeping the format we are more used to in open environments. I love reporting through a team or department blog but it might not be the best format for this case.
After creating and evaluating many reports about community health and collaboration activities, I suggest to change how they are conceived. Instead of focusing on collaboration growth and community health first and then in the consequences of such improvements for the organization (benefits), focus first on how product or project performance have improved while collaboration and community health has improved. In other words, change how cause-effect are presented.
The idea is to convince execution managers that by anticipating in Open Source projects or Inner Source programs, their teams can learn how to be more efficient and productive in short cycles while achieving long term goals they can present to executives. Help those managers also to present both type of achievements to their executives using your own reports.
For engineers, move the spotlight away from the growth of interactions among developers and put it in the increase of stability derived from making those interactions meaningful, for instance. Or try to correlate diversity metrics with defects management results, or with reductions in change failure rates or detected security vulnerabilities, etc. Move partially your reporting focus away from teams satisfaction (a common strategy within Open Source projects) and put it in team performance and productivity. They are obviously intimately related but tech leads and other key roles within your company might be more sensitive to the latter.
In summary, you achieve the proposed goal if execution managers can take the reports you present to them and insert them in theirs without re-interpreting the language, the figures, the datasets, the conclusions…
5.- Turn your story around.
If you manage to find positive correlations between the proposed metrics and report about those correlations in a way that is sensitive for execution managers, you will have established a very powerful platform to create an unbeatable story around your Inner Source program or your participation at Open Source projects. Investment growth will receive less resistance and it will be easier to infect execution units with practices and tools promoted through the collaboration program.
Prescriptors and evangelists will feel more supported in their viral infection and those responsible for these programs will gain an invaluable ally in their battle against legal, procurement, IP or risks departments, among others. Collaboration will not just be good for the developers or the company but also clearly for the product portfolio or the services. And not just in the long run but also in a shorter term. That is a significant difference.
Your story will be about increasing business impact through collaboration instead of about collaborating to achieve bigger business impact. Open collaboration environments increase productivity and have a tangible positive impact in the organization’s product/service, so it has a clear positive business impact.
In order to attract execution managers to promote the participation of their departments and teams in Open Source projects and Inner Source programs, I recommend to define a different communication strategy, one that rely in reports based on results provided by actions that show a positive correlation between community health and collaboration metrics with delivery process performance metrics, especially throughput and stability. This idea can be summarized in the following steps, explained in these two articles:
- Collaboration within a commercial organization matters more to management if it has a measurable positive business impact.
- To take decisions and evaluate their impact within your Inner Source program or the FLOSS community, combine collaboration and community health metrics with delivery metrics, fundamentally throughput and stability.
- Prioritize those decisions/actions that produce a tangible positive correlation between these two groups of metrics.
- Report, specially to managers, based on such positive correlation.
- Adapt your Inner Source or Open Source story: increase business impact through collaboration.
In a nutshell, it all comes down to prove that, at scale…
… if you want to go far, together is faster.
I would like to thank the ISC Fall 2020 content committee and organizers for giving me the opportunity to participate in such interesting and well organized event.